OneElegant E-commerce Website – Refund Policy
1. Returns and Refund Overview:
1.1 At OneElegant, we are committed to ensuring your satisfaction with our products. Our refund policy is designed to provide a fair and transparent process for handling returns and refund requests.
2. Eligibility for Returns:
2.1 To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2.2 Items that are non-returnable include:
– Personalized items
– Intimate or sanitary goods
– Perishable goods
– Downloadable software products
– Gift cards
3. Refund Process:
3.1 To initiate a return, please contact our customer support team within [number of days] days of receiving your order.
3.2 Our customer support team will guide you through the return process, including providing you with a return authorization and shipping instructions.
3.3 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.4 If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.
4. Refund Exceptions:
4.1 We reserve the right to refuse a refund if the item is not returned in its original condition, is damaged, or is missing parts for reasons not due to our error.
4.2 Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Late or Missing Refunds:
5.1 If you haven’t received a refund within the specified timeframe, please check your bank account again.
5.2 If the refund is still not processed, contact your credit card company or bank. It may take some time before your refund is officially posted.
5.3 If you have done all of this and you still have not received your refund, please contact us at [customer support email].
6. Contact Information:
6.1 For any queries or concerns regarding our refund policy, please contact our customer support team at [customer support email].
7. Changes to this Policy:
7.1 We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page.
By making a purchase on OneElegant, you acknowledge and agree to this refund policy.